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The growing Asian market for quality elevator is poised to soar with China’s One Belt One Road plan and the fight for market share is at fever pitch. As a global leader in the elevator and escalator industry, KONE provides elevator, escalators as well as solutions for maintenance and modernization, which add value to the life cycle of building, making the giant one of the biggest players in this hemisphere.
“At KONE, our mission is to improve the flow of urban life. Through more effective People Flow®, we make people’s journey safe, convenient and reliable, in taller and smarter buildings. Together with our partners and customers, we help cities to become better places to live in,” says Henry Cheung Ning Sang, Managing Director, KONE Elevator (HK) Ltd.
KONE has been present in the Hong Kong market since 1980. It has been developing quickly and is becoming the preferred elevator and escalator brand selected by many developers, consultants, architects and facility managers, according to Henry.
Serving a Demanding Market
“The company has been committed to understanding the needs of its customers for more than a century, providing industry-leading elevators and escalators as well as innovative solutions for modernization and maintenance,” Henry says.
“Though KONE has become one of the preferred elevator and escalator brands in the market, the industry is undergoing enormous changes. New technological advancement in connectivity mobility and computing power are megatrend that change many aspect of our live faster than ever,” he explains.
“Digital disruption is impacting the global elevator and escalator industry. Our history has taught us the importance of renewing ourselves through innovative and transforming our business according to the changing environment.
“We will not be complacent at just providing an equipment, we strive to provide a service, an experience to the citizens from getting to work, going back home and support all their daily activities within the city,” Henry says. He adds: “Our customers no longer want to buy product only, they want to buy outcome! Not so long ago, they were all concerned about optimizing energy consumption and elevator capacity to support the people flow in the building. Now, they are pondering how varies building systems need to be linked together, and how they can provide the best user experience to help them differentiate from the neighboring towers.
Innovation: Taking the Lead
In 1996, KONE revolutionized the industry with world’s first machine roomless elevator, the KONE MonoSpace® and the energy-efficient KONE EcoDisc® hoisting machine.
Today, the next generation KONE MonoSpace® and MiniSpace™ elevators set an industry benchmark with leading eco-efficient performance, premium ride comfort and award-winning design.
KONE UltraRope® launched in 2013, enables elevator travel up to 1000m while providing unparalleled elevator eco-efficiency, reliability and durability. It eliminates the disadvantages of conventional steel rope and opens up a world possibilities in high-rise building design. Until now, this is the only patented product by KONE.
In 2017, KONE revolutionized the industry again with intelligent 24/7 Connected Service. As part of KONE Care™, 24/7 Connected Service uses the IBM Watsons IoT platform and other advanced technology to bring a totally new type of intelligent maintenance service. “With KONE we can predict the condition of the elevators and escalators, maintain and take action before an equipment breakdown at any time,” Henry says.
“For end users, this means improved safety, fully transparency and ease of mind. If you were the facility management, by using our KONE Mobile app and KONE online portal, you and your team can stay up-to-date on both health status of the equipment and maintenance work schedule and progress at all time,” he adds.
Serving a Smart City
“We strive to be the most preferred partner for our customers and industry player. KONE HK is dedicated to position us as the most innovative and intelligent service provider and work together with our partners to promote Hong Kong as a Smart city. However, KONE HK’s main market focus is in Hong Kong, and Macau, the other 9 cities within the Greater Bay Area is supported by KONE China. The building code and lift & escalator standards between Hong Kong, Macau and China are still not fully aligned apart from technical knowledge sharing and support, we are running independently at the moment.”