Contact

Contact

Contact

KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at (852) 2786 6500.

You can reach us on working days between 08.30 and 17.00.

Contact form

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

Tel: (852) 2307 8700

Open 24h for:
●　Maintenance service requests
●　Reporting an emergency

KONE OFFICES AND CONTACTS

KONE Elevator (HK) Ltd

11/F, Two Harbour Square,
180 Wai Yip Street,
Kwun Tong, Kowloon,
Hong Kong

Tel : (852) 2786 6500

Contact form

KONE Online

New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow Overview

New buildings >

Elevators | Lifts

We offer many different types of elevators for a wide range of new buildings.

New buildings > Elevators | Lifts >

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

New buildings > Elevators | Lifts >

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

New buildings > Elevators | Lifts >

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

New buildings > Elevators | Lifts >

Elevator connectivity

See how our intelligent elevator offering adds value. We have smart elevators for new buildings.

New buildings > Elevators | Lifts >

Elevator interior design

Modern elevator design for new buildings. See how our elevator interior offering adds value.

New buildings >

Escalators & autowalks

Discover our industry-leading escalators and moving walkway solutions, which set the standard for safety, quality, eco-efficiency, and visual design.

New buildings > Escalators & autowalks >

TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

New buildings > Escalators & autowalks >

TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

New buildings > Escalators & autowalks >

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

New buildings > Escalators & autowalks >

TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

New buildings > Escalators & autowalks >

TransitMaster 165

Safe people flow for horizontal speed

New buildings >

Advanced People Flow Solutions

See how you can improve the building experience with advanced people flow solutions.

New buildings > Advanced People Flow Solutions >

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

New buildings > Advanced People Flow Solutions >

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

New buildings > Advanced People Flow Solutions >

Infotainment solutions

Learn about digital displays and elevator screen content managment. We offer elevator screens.

New buildings > Advanced People Flow Solutions >

Monitoring solutions

See our remote elevator monitoring system. We offer monitoring solutions for new buildings.

New buildings > Advanced People Flow Solutions >

Office Solutions

Rethink the workplace environment and transform your office with solutions designed to enhance People Flow experiences and create healthier, safer workspaces.

New buildings > Advanced People Flow Solutions >

Health and well-being solutions

Get KONE’s touchless and disinfection solutions to keep your elevators and escalators safe, and healthy.

New buildings > Advanced People Flow Solutions >

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

New buildings >

Turnstiles

Get a better turnstile access control system. We offer security turnstiles for a wide range of buildings.

New buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators and escalators – all from one trusted supplier Overview

Existing buildings >

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Existing buildings >

Elevator user experience

Enhance the elevator user experience. We offer elevator lighting for a wide range of buildings.

Existing buildings >

Maintenance

Maintenance services for elevators and escalators. We offer a wide range of building maintenance services.

Existing buildings > Maintenance >

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators and escalators.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators and escalators safe and in good condition.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

Find out how KONE 24/7 Connected Services for elevators and escalators reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on.

Existing buildings > Maintenance >

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Existing buildings > Maintenance >

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Existing buildings >

Elevator | Lift modernization

Different modernization options for elevators: full, modular or upgade specific components. Click to read more!

Existing buildings > Elevator | Lift modernization >

Full elevator | lift replacement

Learn about the elevator replacement cost and increase the value of a building.

Existing buildings > Elevator | Lift modernization >

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Existing buildings > Elevator | Lift modernization >

MiniSpace Upgrade

Learn about the solutions to upgrade your KONE MiniSpace® elevator.

Existing buildings > Elevator | Lift modernization >

Safety Enhancement

By following the "Guidelines for Modernizing Existing Lifts" from EMSD, we provide different modernization solutions, bringing the existing elevators up to prevalent safety standard, protecting the facility management and passengers at the same time. Learn more!

Existing buildings > Elevator | Lift modernization >

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Existing buildings >

Escalator & Autowalk modernization

Find out how to improve escalator safety and upgrade chain components and drive components.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

Learn about escalator repairs and see the benefits of modular escalator modernization.

Existing buildings > Escalator & Autowalk modernization >

KONE EcoMod

The KONE EcoMod™ escalator modernization solution offers an innovative and systematic approach to replacing the entire workings of your escalators, delivering brand new technology without expensive, disruptive truss removal. You get a complete new escalator right in your existing truss, featuring cu

Existing buildings >

Advanced People Flow solutions

See how you can improve the building experience with advanced people flow solutions.

Existing buildings > Advanced People Flow solutions >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

Existing buildings > Advanced People Flow solutions >

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

Existing buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Digital Services
Tools & downloads
Tools & downloads

Our easy-to-use tools and informative downloads support you throughout the lifecycle of your building. Overview

Tools & downloads >

Tools for architects

Tools & downloads >

Tools for designers
- Tools for architects
- Tools for designers
Stories & references
Stories & references

Discover our latest references and stories about cities and people in them. Overview

Stories & references >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Stories & references >

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

Stories & references >

References

KONE is proud to present these selected achievements from around the world.
About us
About us

Overview

About us >

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

About us > KONE as a company >

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

About us > KONE as a company >

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

About us > KONE as a company >

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

About us > KONE as a company >

Culture

KONE's company culture consists of three core principles and four company values.

About us > KONE as a company >

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

About us >

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

About us > Careers >

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

About us > Careers >

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

About us > Careers >

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

About us > Careers >

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

About us > Careers >

Apply now

Do you want to work at KONE? Apply now!

About us > Careers >

Frequently asked questions

FAQ on KONE's recruitment process

About us >

Contact us

How can we help you today?

About us > Contact us >

Contact form

Fill in the contact form and we'll contact you shortly!
KONE Online
Contact us

Contact us

How can we help you today?

img_Kone office lobby_contact

KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at (852) 2786 6500.

You can reach us on working days between 08:30 and 17:00.

img_maintenance-hwsy-2

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel: (852) 2307 8700

KHK-Office-951x535

KONE ELEVATOR (HK) LTD

11/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

Tel: (852) 2786 6500

Fax: (852) 2786 6739

Leave a contact request

We will reply to you as soon as possible

Sample form

How can we help you?

First name

Last name

Company

Phone (Type the number in international format without spaces, e.g. +85212345678)

+852

Email

Address

I am a KONE customer

I am a KONE customer

My message is about

My enquiry is about

My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|Residential Flow in a new building|Residential Flow in an existing building|24/7 Connected Services|Other

Equipment/service type *|Elevators|Escalators|Advanced People Flow solutions|People Flow planning|Other

Tell us how we can help you. Provide as many details as you can.

How would you like to be contacted?

I would like to be contacted by phoneI would like to be contacted by emailPlease do not contact me

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.

WELCOME TO KONE!

Are you interested in KONE as a corporate business or a career opportunity?

Would you like to find out more about the solutions available in your area, including the local contact information, on your respective KONE website?

Your suggested website is

United States

Go to your suggested website