Contact

KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at (852) 2786 6500.

You can reach us on working days between 08.30 and 17.00.

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REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

Tel: (852) 2307 8700

Open 24h for:
●　Maintenance service requests
●　Reporting an emergency

KONE OFFICES AND CONTACTS

KONE Elevator (HK) Ltd

11/F, Two Harbour Square,
180 Wai Yip Street,
Kwun Tong, Kowloon,
Hong Kong

Tel : (852) 2786 6500

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KONE Online

New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators | Lifts

We offer many different types of elevators for a wide range of new buildings.

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

Elevator connectivity

See how our intelligent elevator offering adds value. We have smart elevators for new buildings.

Elevator interior design

Modern elevator design for new buildings. See how our elevator interior offering adds value.

Escalators & autowalks

Discover our industry-leading escalators and moving walkway solutions, which set the standard for safety, quality, eco-efficiency, and visual design.

TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

TransitMaster 165

Safe people flow for horizontal speed

Advanced People Flow Solutions

See how you can improve the building experience with advanced people flow solutions.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

Infotainment solutions

Learn about digital displays and elevator screen content managment. We offer elevator screens.

Monitoring solutions

See our remote elevator monitoring system. We offer monitoring solutions for new buildings.

Office Solutions

Rethink the workplace environment and transform your office with solutions designed to enhance People Flow experiences and create healthier, safer workspaces.

Health and well-being solutions

Get KONE’s touchless and disinfection solutions to keep your elevators and escalators safe, and healthy.

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

Turnstiles

Get a better turnstile access control system. We offer security turnstiles for a wide range of buildings.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators and escalators – all from one trusted supplier

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Elevator user experience

Enhance the elevator user experience. We offer elevator lighting for a wide range of buildings.

Maintenance

Maintenance services for elevators and escalators. We offer a wide range of building maintenance services.

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators and escalators.

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators and escalators safe and in good condition.

KONE 24/7 Connected Services

Find out how KONE 24/7 Connected Services for elevators and escalators reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Elevator | Lift modernization

Different modernization options for elevators: full, modular or upgade specific components. Click to read more!

Full elevator | lift replacement

Learn about the elevator replacement cost and increase the value of a building.

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

MiniSpace Upgrade

Learn about the solutions to upgrade your KONE MiniSpace® elevator.

Safety Enhancement

By following the "Guidelines for Modernizing Existing Lifts" from EMSD, we provide different modernization solutions, bringing the existing elevators up to prevalent safety standard, protecting the facility management and passengers at the same time. Learn more!

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Escalator & Autowalk modernization

Find out how to improve escalator safety and upgrade chain components and drive components.

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Modular modernization

Learn about escalator repairs and see the benefits of modular escalator modernization.

KONE EcoMod

The KONE EcoMod™ escalator modernization solution offers an innovative and systematic approach to replacing the entire workings of your escalators, delivering brand new technology without expensive, disruptive truss removal. You get a complete new escalator right in your existing truss, featuring current escalator technology, reduced energy consumption and operating costs, and a 25-30 year life-cycle.

Advanced People Flow solutions

See how you can improve the building experience with advanced people flow solutions.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Digital Services
Tools & downloads
Tools & downloads

Our easy-to-use tools and informative downloads support you throughout the lifecycle of your building.

Tools for architects

Tools for designers
Stories & references
Stories & references

Discover our latest references and stories about cities and people in them.

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

References

KONE is proud to present these selected achievements from around the world.
About us
About us

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

Culture

KONE's company culture consists of three core principles and four company values.

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

Apply now

Do you want to work at KONE? Apply now!

Frequently asked questions

FAQ on KONE's recruitment process

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