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KONE PREVENTIVE MAINTENANCE

KONE preventive maintenance helps prevent problems before they appear. We maintain your equipment based on its usage, age, and other relevant factors. Your tailored plan ensures that all individual components and systems are serviced at the right time and according to all relevant regulations – no matter the brand.

KONE CUSTOMER CARE CENTER

When you or your end users need assistance with equipment-related issues, our customer care center is your first port of call. Contacting your local center is easy – simply dial the relevant phone number for your country. Our professional staff speaks your language, knows your equipment and situation, and can dispatch a service technician to resolve your problem.

BREAKDOWN SERVICE

With our Breakdown Service for elevators and escalators, a service technician is quickly dispatched to deal with cases of unexpected equipment failure, stoppage, or erratic operation. Just call our Customer Care Center and a technician will be sent to fix the problem based on the agreed response time in your contract.

REPAIR SERVICE

If your elevators or escalators malfunction or have damaged components, KONE technicians can fix them. They will even identify repair needs during regular maintenance visits, often managing to fix the problem before there is any disruption to your equipment.

KONE ONLINE

With KONE Online you can stay informed about KONE service visits, service requests, and repair services wherever you are. You get access to performance, maintenance, breakdown, and repair data for your equipment, making planning and budgeting easier.

VOICE LINK SERVICE

The KONE Voice Link™ Service enables two-way voice communication between elevator passengers and the KONE Customer Care Center when the integrated alarm button is pressed inside the car. The system automatically identifies the customer and site address, ensuring a swift resolution to any problem.

ENTRAPMENT RESCUE SERVICE

The Entrapment Rescue Service ensures the quick and safe release of passengers trapped in elevators. Our emergency procedure ensures that a technician is immediately dispatched when our customer care center receives a service request.

KONE Care™ 24/7 Connect

Is a round-the-clock remote monitoring and diagnostics service that improves your equipment’s safety and reliability. The service increases your peace of mind by keeping you informed about KONE maintenance activities and the condition of all your monitored equipment. KONE acts on issues found on your equipment based on the service hours and response time agreed between you and KONE.

DATA LINK SERVICE

The KONE Data Link Service provides 24/7 performance and safety monitoring of elevators and escalators to ensure an instant response to any critical issues.

KONE MOBILE APPLICATION

With KONE Mobile app, you are kept up to date on all maintenance work, even when you are out and about. You always know what work is carried out and how the service has been delivered.

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