Culture

Our culture

We are passionate about safety, quality, sustainability and the KONE values, which together form a strong foundation for our company culture. Our unique and strong culture has always supported us in successfully renewing our business according to the changing environment.

Our culture is created by each one of us, by every action we take, every day, all around the world. It is about the things we do that put a smile on our customers’ and colleagues’ faces, the acts that inspire people around us and make the world a better place. It is embedded in the ways we collaborate, the way we see the world and our impact on it, and the way we bring our core principles and values to life.

Aiming higher – KONE culture playbook

Everyone at KONE plays a role in contributing to the success of our strategy with our actions and behaviors. This is why our culture playbook exists – it is an invitation for everyone at KONE to take part in developing our ways of thinking and working together.

Download your copy

Core principles

Core principles are areas we never compromise on, and they are safety, quality and sustainability.

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Safety is our highest priority

We design our products and processes for industry leading safety performance. We work safely, care for others, and actively encourage safe practices. Read more.

Everyone at KONE contributes to quality

We think and act proactively throughout the customer journey and solution lifecycle. Lean and continuous improvement culture makes us the choice of our customers and creates the best user experience. Read more.

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We choose sustainability every day

We are fair and inclusive. We are committed to carbon-neutrality. We lead the way with the most sustainable solutions and services for a better society. Read more.

Our values

Our values define who we are and what we aspire to become and they are care, customer, collaboration and courage.

Care

We care for each other by:

Embracing diversity and inclusion
Showing compassion
Taking care of cities and the environment

Customer

We are committed to our customers' success by:

Being curious about the world around us
Focusing on the end-user experience
Working with a service mindset

Collaboration

We collaborate as one team by:

Listening to learn
Co-creating with our customers and partners
Celebrating our achievements together

Courage

We perform with courage by:

Continuously aiming higher
Delivering on and above our promises
Innovating and leading the industry forward

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KONE as a company

At KONE, our mission is to improve the flow of urban life. We understand urbanization and help our customers make the best of the world’s cities, buildings and public spaces. We know we can truly contribute to making cities better and more sustainable places to live. This mission is the purpose that guides every decision we make.